Refund Policy

We want you to feel confident in every purchase. Here's exactly how our refund policy works.

Last updated: July 2026

3-Day Membership Refund Window

If you are not satisfied with your YourFamilyHub membership purchase, you may request a full refund within 3 calendar days (72 hours) of the original transaction date. Refund requests submitted after this 3-day window will not be eligible for a refund.

How to Request a Refund

To request a refund, contact us through our Contact Us page within the 3-day window. Please include your name, the email address associated with your account, and your transaction date. Approved refunds will be returned to the original payment method within 5–10 business days.

Third-Party Vendor Purchases

YourFamilyHub may feature links to third-party services, tools, or vendors (such as travel booking platforms, activity providers, or other external services). Purchases made directly through third-party vendors are subject to that vendor's own refund and return policies. YourFamilyHub is not responsible for and cannot process refunds for any purchases made with third-party vendors. You must contact the third-party vendor directly to request a refund for those transactions.

Non-Refundable Items

The following are not eligible for refunds: membership fees after the 3-day window has passed; any portion of a membership period already used or accessed; promotional, discounted, or free-trial memberships unless otherwise stated at the time of purchase.

Questions about a refund?

If you have questions about your refund eligibility or need to submit a request, our support team is happy to help.